We understand that having answers to your questions makes your online shopping experience smoother, so we've put together responses to some of the most common queries. We hope you find what you're looking for! If you need further assistance, please don't hesitate to contact us at info@symelaftd.com or through our contact form.
When can I expect my order?
Our dedicated team is working hard to get your orders to you as quickly as possible, while taking extra care with incoming parcels to ensure everyone's safety. Please allow up to 10 working days from the dispatch date for your package to arrive. We apologize for any delays, but we promise it will be worth the wait!
I'm not based in the UK. Will I need to pay any Customs and Duties on my order?
As a small independent brand, we don't cover the costs of Customs and Duties, and VAT is not included in our product prices. When ordering from the EU or other countries, you will be responsible for paying any VAT according to your location.
Do you ship internationally?
Absolutely! We ship worldwide. Simply select your shipping destination from the drop-down menu on the checkout page.
How long does delivery take?
Our standard delivery time is usually 3-5 working days. However, during peak periods, delivery times may be longer, and we'll make sure to inform you of any delays.
The item I want is sold out. What should I do?
Many of our pieces are one-of-a-kind and are designed to offer a sense of exclusivity to the person who owns them. However, we would be delighted to create a similar custom piece just for you! Please feel free to reach out to us at info@symelaftd.com to discuss your options.
I'm a wholesaler interested in stocking Symela. How do I get in touch?
If you're a wholesaler looking to carry Symela products, please contact our team directly at info@symelaftd.com. We'd love to discuss opportunities with you!
Do you have a Symela store?
We don't have a permanent store just yet, but we do host pop-up events throughout the year! Stay updated by subscribing to our emails and following us on social media so you never miss out on our latest news.